Accessibility Statement

Effective Date: March 2, 2026

At The Tupou Kava Company, we are committed to ensuring that our website and services are accessible to all customers, including individuals with disabilities. We believe everyone should have equal access to information, products, and customer support.

Our Commitment

We aim to:

• Support recognised accessibility standards, including the Web Content Accessibility Guidelines (WCAG)
• Provide a clear, usable, and inclusive experience for all visitors, regardless of ability
• Continuously review and improve our website to enhance accessibility and usability

Accessibility Features

Our website includes accessibility-focused features such as:

• Clear navigation and consistent page layouts
• Text alternatives for images and non-text content where appropriate
• Keyboard-accessible navigation
• Readable fonts and appropriate colour contrast
• Responsive design compatible with mobile, tablet, and desktop devices

Ongoing Improvements

Accessibility is an ongoing process. We regularly assess our website and implement improvements where possible.

We welcome feedback from users to help identify and address accessibility barriers.

Feedback & Support

If you experience difficulty accessing our website or require assistance, please contact us:

Company Name: The Tupou Kava Company

Address: 1/8 Macpherson Street, Cremorne NSW 2090

Phone: +61 448588380

Email: hello@tupoukava.com.au

Customer Support Hours

Monday – Friday: 9:00AM - 6:00PM
Saturday and Sunday:   Closed

Time Zone: (GMT+10:00) Australian Eastern Standard Time (Sydney)
Response Time: We respond within one business day