Security Statement
Effective Date: March 2, 2026
At The Tupou Kava Company, protecting customer information is a priority. This Security Statement outlines the measures we take to safeguard personal and payment information when you use our website, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Our Security Practices
SSL Encryption
Our website uses Secure Socket Layer (SSL) encryption to help protect data transmitted during checkout, account access, and other interactions.
Trusted Payment Providers
Payments are processed through reputable third-party payment gateways that follow recognised industry security standards.
Payment Data Protection
We do not store full credit or debit card numbers on our servers.
Payment processing is handled securely by authorised payment service providers.
Account Security
Customers are encouraged to:
- Create strong passwords
- Keep login credentials confidential
- Avoid sharing account access details
Fraud Prevention
To help prevent unauthorised or fraudulent activity:
- Orders may be reviewed or verified
- Transactions that appear suspicious may be delayed, held, or cancelled for security purposes
Ongoing Monitoring
We regularly review and update our website systems and security practices to help maintain protection against evolving risks.
Reasonable steps are taken to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure, as required under Australian privacy law.
Customer Responsibility
While we take reasonable measures to safeguard information, customers also play an important role in maintaining security.
Please notify us immediately if you become aware of any unauthorised access or suspicious activity related to your account.
Contact Information
Company Name: The Tupou Kava Company
Address: 1/8 Macpherson Street, Cremorne NSW 2090
Phone: +61 448588380
Email: hello@tupoukava.com.au
Customer Support Hours
Monday – Friday: 9:00AM - 6:00PM
Saturday and Sunday: Closed
Time Zone: (GMT+10:00) Australian Eastern Standard Time (Sydney)
Response Time: We respond within one business day