Privacy & Direct Marketing Opt-Out Notice

Effective Date: March 2, 2026

At The Tupou Kava Company, we are committed to protecting your personal information and handling it in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

We value transparency in how your information is collected, used, stored, and disclosed.

Your Privacy Rights Under Australian Law

Under the Australian Privacy Principles, you may have the right to:

1. Access Your Personal Information

You may request access to the personal information we hold about you.

This may include:

The types of personal information collected
How your information is used
Whether your information has been disclosed to third parties

2. Request Correction

If you believe that any personal information we hold about you is inaccurate, incomplete, or outdated, you may request that we correct it.

3. Opt-Out of Direct Marketing

If you receive promotional emails or marketing communications from us, you may opt out at any time by:

Clicking the unsubscribe link in the email
Contacting us directly

We will process opt-out requests within a reasonable timeframe as required by Australian law.

4. Make a Privacy Complaint

If you believe we have breached the Australian Privacy Principles, you may contact us to lodge a complaint.

We will investigate and respond within a reasonable period.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

How to Exercise Your Privacy Rights

To submit a privacy-related request, please contact us:

Email: hello@tupoukava.com.au
Subject Line: Privacy Request

To help us verify your identity, please include:

Your full name
Email address used for purchase
Order number (if applicable)

We may request additional information for identity verification purposes.

Disclosure of Personal Information

We do not sell personal information for monetary compensation.

We may disclose personal information to trusted third-party service providers, including:

Payment processors
Shipping carriers
IT service providers

Such disclosures are made only for legitimate business purposes and in accordance with Australian privacy laws.

Data Security

We take reasonable administrative, technical, and physical safeguards to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure.

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